Does ucghor share my phone number with anyone?

No. ucghor uses your mobile number only to send OTPs, security alerts, and important account-related communications. It is never shared with advertisers or third parties.

How is my NID or passport information kept secure?

Your identity document details collected for KYC verification are stored on encrypted servers. They are used exclusively for the licensed verification process and kept under the highest level of security after KYC is complete.

Can I have all my data deleted?

Yes. When you request account closure, we delete your personal data within 30 days. However, certain financial records may be retained for a specified period to meet legal obligations.

Will ucghor send me promotional messages?

With your consent at registration, ucghor sends messages about new offers and bonuses. If you no longer wish to receive these, you can opt out at any time through your account settings or by contacting support.

What happens if someone gains unauthorized access to my account?

If a suspicious login is detected, ucghor will immediately send an alert to your registered number. If you suspect unauthorized access, contact our support team right away — we will lock the account and launch an investigation.

ucghor | Privacy Policy and How We Protect Your Data

1Introduction

Ucghor ("we", "us") is a trusted online gaming and betting platform in Bangladesh. When you create an account or use our services, you voluntarily share certain information with us. This Privacy Policy explains what information ucghor collects, how it is used, and how it is kept secure.

Our Privacy Policy has been developed in compliance with applicable data protection laws in Bangladesh and international standards. By creating an account with ucghor, you are considered to have read and agreed to this Privacy Policy. Please read it carefully before registering.

This policy applies to the ucghor website, mobile app, and all other digital services. If you have any objection to any part of this policy, please refrain from using our services and notify our support team.

2Data Collection

Ucghor collects your information in several ways. We only gather what is necessary to provide our services and keep your account secure.

Information Provided Directly by You

Information you provide during registration and account management:

Full name and date of birth
Mobile Number & Email Address
National ID or passport number (for KYC verification)
Current address
Payment details (bKash/Nagad/Rocket number)

Automatically Collected Information

Information collected automatically while you use the platform:

IP Address & Device Information
Browser type and operating system
Login times, session data, and usage patterns
Transaction history and betting records
Data collected from cookies and tracking technologies

Type of Data	Why We Collect This Information	Required?
Name and date of birth	To verify identity and confirm age	Yes
Mobile Number	To send OTPs and security alerts	Yes
NID / Passport	KYC Verification & Large Withdrawals	Partial
Payment Information	Deposit and withdrawal processing	Yes
IP / Device Info	Fraud prevention and security	Automatic

3Use of Data

Ucghor uses the information it collects for specific, transparent purposes only. We never use your data for anything unnecessary.

Account Management: For registration, login, and identity verification.
Financial Transactions: To maintain records of deposits, withdrawals, and transactions.
Ensuring Security: To detect fraud, multiple accounts, and suspicious activity.
Service Improvement: To analyze user experience and improve the platform.
Promotional Communications: To notify you about new offers and bonuses (you can opt out at any time).
Legal Obligations: To provide information when required by government or regulatory authorities.
Responsible Gaming: To detect excessive gaming patterns and provide timely support.

ucghor uses your information solely to improve your experience — it is never shared with third parties for commercial purposes.

4Cookie Policy

Ucghor uses cookies on its website. Cookies are small text files stored in your browser that enhance your browsing experience and ensure the platform functions properly.

Cookie Types

Essential Cookies: These are required to maintain your login session and ensure security — they cannot be disabled.
Functional Cookies: To remember your preferences (language, theme).
Analytics Cookies: To analyze user behavior and enhance our services.
Marketing Cookies: To show relevant offers — you can turn this off at any time.

You can manage cookies at any time through your browser settings. Note that disabling essential cookies may affect certain platform features.

5Data Sharing

Ucghor does not sell or share your personal information for advertising purposes. However, there are limited circumstances where sharing data may be necessary:

When Your Information May Be Shared

Payment Processor: To verify transactions with bKash, Nagad, or Rocket.
Identity Verification Service: With licensed verification agencies during the KYC process.
Legal Authorities: Upon a court order or a legitimate request from a government authority.
Cybersecurity: To relevant authorities for fraud or money laundering prevention.

Important: ucghor never sells or transfers your information to advertisers, marketing agencies, or third-party data brokers.

All parties we share data with are bound by strict confidentiality agreements and may only use the information for specified purposes.

6Data Retention and Deletion

Ucghor retains your information only for as long as necessary — never longer. Even after account closure, certain data may be kept for a defined period to meet legal requirements.

Data for active accounts is retained for as long as the account remains open.
Financial transaction records may be retained for up to 5 years to meet legal requirements.
Upon account closure, personal data is deleted within 30 days.
Data from accounts under investigation will be retained until the investigation is closed.

To request deletion of your data, contact our support team. We will take action as soon as possible.

7Your Rights

As a ucghor user, you have several important rights regarding your personal information:

Right to Access Your Data

You can request to see what information we hold about you.

Right to Correct Your Data

You can submit a request to correct any inaccurate or outdated information.

Right to Delete Your Data

You can request deletion of your data when you close your account.

Right to Restrict Processing

You may object to the use of your data for specific purposes.

Data Portability

You can request a copy of your data.

Right to Opt Out of Marketing

You can unsubscribe from promotional emails or messages at any time.

To exercise any of these rights, please contact us. We typically respond within 7 business days.

8Security Measures

Ucghor protects your data using industry-leading security technology. Our security infrastructure is continuously updated and monitored.

TLS 1.3 Encryption: All data transmissions take place over encrypted channels.
Two-Factor Authentication (2FA): Adds an extra layer of security to your account.
Firewall and DDoS Protection: Keeps servers protected from external attacks.
Secure Password Hashing: Passwords are never stored in plain text.
Regular Security Audits: Reviewed regularly by a third-party expert team.
Suspicious Login Alert: An instant alert is sent whenever a login is detected from an unrecognized device.

Remember — ucghor will never ask for your password or OTP via email, phone, or chat. If anyone asks for these, it is a scam.

9Children's Privacy

Ucghor is strictly an adults-only platform. We do not knowingly collect information from anyone under the age of 18. If a minor opens an account using false information and this comes to our attention, the account will be closed immediately and all associated data will be deleted.

If you become aware that a minor is using our platform, please notify our support team immediately. We will take prompt action.

10Policy Updates and Contact

Ucghor may update this Privacy Policy when needed. For significant changes, we will notify you by email or through an in-platform notification. The latest version of the policy will always be available on this page.

Continued use of the platform after any changes will be considered acceptance of the updated policy.
If you disagree with the policy, you may request to close your account.
This policy was last updated in January 2026.

For any privacy-related questions or requests, please reach out to us:

Email: [email protected] | Live Chat: 24/7 Support

Ucghor's Privacy Policy & Data Protection

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